FAQ – Sho You Right Desserts | Chicago Homemade Cookies

Question 1

How do I place an order?

Accepted Answer

Browse our shop, add your favorites to the cart, and check out securely online. We accept all major credit and debit cards through GoDaddy Payments.

Question 2

Can I place a custom or bulk order?

Accepted Answer

Absolutely! We love creating desserts for special occasions — birthdays, baby showers, corporate events, and more. Reach out through our Contact page or call/text us to discuss your needs.

Question 3

How far in advance should I order?

Accepted Answer

For standard orders, 48 hours notice is appreciated. For custom or large orders, we recommend reaching out at least 5–7 days ahead to ensure availability.

Question 4

Do you offer gift packaging?

Accepted Answer

Yes! Let us know in your order notes or contact us directly and we'll make sure your treats are beautifully packaged for gifting.

Question 5

Are your desserts made fresh?

Accepted Answer

Every single one. We bake in small batches using quality ingredients — no preservatives, no shortcuts. What you get is homemade, made with love.

Question 6

Do you use any allergens?

Accepted Answer

Our recipes may contain wheat, eggs, dairy, peanuts, tree nuts, and soy. We bake in a home kitchen that handles all of these ingredients. Please contact us before ordering if you have a severe allergy.

Question 7

Are your products halal or kosher?

Accepted Answer

We use halal-certified ingredients where possible. Our kitchen is not certified kosher. Please contact us with any specific dietary questions.

Question 8

Do you offer local pickup?

Accepted Answer

Yes — local pickup is available free of charge for Chicago customers. After placing your order, we'll reach out to coordinate a convenient pickup time and location.

Question 9

Do you deliver?

Accepted Answer

We currently offer local pickup in the Chicago area. Shipping options may be available for select items — check the shipping details at checkout or contact us for more information.

Question 10

What areas do you serve?

Accepted Answer

We're based in Chicago and primarily serve the greater Chicago area. Contact us if you're outside the city and we'll do our best to accommodate you.

Question 11

How should I store my cookies?

Accepted Answer

Store your cookies in an airtight container at room temperature. They'll stay fresh for up to 5 days. For longer storage, place them in a freezer-safe bag and freeze for up to 3 months.

Question 12

Can I freeze my cookies?

Accepted Answer

Yes! Our cookies freeze beautifully. Let them thaw at room temperature for about 30 minutes before enjoying, or warm them in the oven at 300°F for 5 minutes for that fresh-baked feel.

Question 13

How do I keep cookies soft?

Accepted Answer

Keep them in an airtight container and add a slice of bread — it helps maintain moisture and keeps your cookies soft and chewy longer.

Frequently Asked Questions

Ordering

Freshness & Ingredients

Pickup & Delivery

Cookie Care

Still have questions?